Cancellations, transfers and refunds

It is not the policy of Thurrock Adult Community College to refund fees automatically when a change in circumstances prevents or discourages a learner from continuing with a particular class. Refunds will be allowed as below:

  • If a course is withdrawn from the programme then TACC will offer a full refund or a transfer.
  • If a learner wishes to cancel/transfer from a course before it starts or on the first session, a transfer can be arranged and any additional costs paid can be refunded. If, however, a learner wishes to transfer thereafter a charge of £15 will be administered.

Why are courses cancelled?

Courses need to reach a certain size in order to meet Employment & Skills Funding Agency standards and it is therefore important that you enrol as early as possible to help ensure that your course will run.

My course has not recruited - what now?

We wait as long as possible before we decide to withdraw a class. At that time we will either merge classes, or offer a suitable alternative. If this is not possible and we have to withdraw the course, a full tuition refund will be made. Where demand exceeds places, we will try to offer additional courses.